Meet the Tech Team

Our technical support team is ready to answer your questions and provide support!

Tech Team

Questions about your nSequence Guided Prosthetics® case? We have a talented group of highly qualified individuals who are available to help guide you through your technical questions and provide support for your chairside needs.

Jeton Zajmi

General Manager, NDX® nSequence®

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Jeton brings us nearly 20 years of dental laboratory and operations experience. He graduated from Madison Technical College and began his career as a dental technician in Wisconsin at D&S Dental Laboratory. He then took his talents to California and worked for Mead Dental Ceramics. For the last 8 years, he has been leading the start-up and growth of Glidewell’s Crown World network of labs.

Jeton is passionate about delivering an effortless experience to his clinicians, and he is very customer-centric in his approach. His doctors know that they matter, and in turn, know that their patients’ cases will be restored in the most optimal way.

In his spare time, Jeton enjoys sports and traveling the world. 

Tramain Watkins

Clinical Director for Guided Surgery with National Dentex (NDX)

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Bio: Tramain Watkins, CDT, has been working in the dental laboratory industry for more than 30 years. After graduating with a Bachelor of Arts from Trinity College in Issaquah, WA as class valedictorian, he has gained extensive experience in all aspects of fixed and removable restorations, with an emphasis on implant supported and retained restorations. He also has provided clinical support in case planning, troubleshooting, and implant placement. He has trained other technicians in all aspects of dental technology, and has written and lectured on several aspects of restorative dentistry.

Currently: Tramain Watkins is the Clinical Director for Guided Surgery with National Dentex (NDX), the largest chain of dental laboratories in the United States. He has written several articles and offered clinical lectures on implant and tooth borne restorative procedures. He is working across the NDX network to consolidate guided surgery strengths, while developing the depth and breadth of offerings to both our general dentist and specialist clients.

Specialties and areas of strength: Technician training and clinical education, guided surgery, leadership, fixed and removable prosthetics, case planning, materials selection, clinical troubleshooting, vendor relations and team building.

Certification: Tramain is a Certified Dental Technician with over 30 years of dental laboratory experience. He has extensive experience in all the technical aspects of dental laboratories, including both fixed and removable prosthetics. He also has extensive continuing education in clinical dentistry both as a study club participant and in individual classes. He has been a resource for case planning at all degrees of complexity for both dentists and technicians for many years. He enjoys both learning and teaching.

Krystle Walstrom

Clinical Support Manager, nSequence and Guided Surgery

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Krystle graduated in 2006 as a certified dental assistant. She worked as an orthodontic dental assistant before beginning her position as a Technical Customer Service Representative with Zimmer Biomet in 2010. She liaised with clinicians and laboratories on a technical level in regards to ordering, preparation and chairside assistance.

In 2014, she was promoted to Lead Representative for the Bellatek Department, and she also helped get the Encode Empowered Laboratory Program off the ground. She resides in Palm Beach Gardens, FL with her husband and two children. In her free time she enjoys crafting and boating.

Implant Specialists

 

Jeff Carlson

Senior nSequence Implant Specialist, CDT

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Bio: Jeff Carlson, CDT has extensive experience in both the dental laboratory setting as well as working with dental implant manufacturers in the areas of education, technical and sales support. He has lectured both nationally and internationally on dental implants. Jeff is the primary author of a 300-page, fully-illustrated “cook book” for restorative doctors and is a co-author of a corresponding restorative manual for auxiliaries that has been distributed in eight countries. Jeff has also developed a two-day training program helping clinicians improve their presentation skills, which has been attended by more than 200 dentists from sixteen countries.

Currently: Jeff Carlson is the Senior nSequence Implant Specialist for National Dentex (NDX), the largest chain of dental laboratories in the United States. He lectures across the country on immediately loaded full-arch restorations, nSequence Guided Prosthetics and the latest advances in implant technology.

Specialties and areas of strength: Implants, education, guided surgery, case planning, aesthetics, occlusion, team building, clinician and vendor relations.


Certification: Jeff is a Certified Dental Technician with forty years of dental experience. Twenty of those years were focused in the area of dental implants with implant manufacturers in the area of education, product development and technical/sales support.

Ozzie Richi

nSequence Implant Specialist, MDT

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Bio: Ozzie Richi, MDT has worked in all facets of dental technology for the past 26 years and specializes in implants. He has helped with the development of several implant companies’ systems and products available on the market today. Mr. Richi helped develop and grow several laboratories’ implant departments across the country and once owned a laboratory producing only high-end quality implants in New York City. He is honored to have worked with some of the best dentists and dental technicians in the world. 

Currently: Ozzie Richi is nSequence Implant Specialist for National Dentex (NDX), the largest chain of dental laboratories in the United States. He lectures across the country on immediate loading, nSequence Guided Prosthetics and the latest advances in implant technology. 

Specialties and areas of strength: Implants, education, guided surgery, case planning, aesthetics, ceramics, implant customer service and vendor relations. 

Certification: Ozzie Richi received a Master Dental Technician title after successfully completing the ASMDT (American Society of Master Dental Technologist) at New York University (NYU). 

Chairside Consultants

 

Gayle Banic

Consultant for NDX nSequence

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Gayle graduated from Indiana University of South Bend where she completed the School of Dentistry’s Certified Dental Assisting Program in 1995. She is a Certified Dental Assistant (CDA) and Expanded Functions Dental Assistant with over two decades of experience.

Gayle is certified by the Las Vegas Institute (LVI) for Advanced Dental Studies in aesthetics and TMJ disorders. She is certified by Invisalign® and has held a CEREC certification since 1995. She is a Fellow of the Association of Dental Implant Auxiliaries (ADIA) and is a member of the American Dental Assisting Association (ADAA).
 

Gayle focuses on best practices for digital technology and team dynamics when placing dental implants. She lectures on digital workflow using CBCT and digital impressions with CEREC and Trios Digital Scanners for both dentists and auxiliaries. Additionally, she mentors dentists and team members through the entire dental implant process, including the initial consult, through treatment planning and acceptance and delivery from the Auxiliary perspective.

When she steps away from her roles in dentistry and dental continuing education, Gayle enjoys gardening and exploring new places.

 

Holly Bortner

Consultant for NDX nSequence, CDA
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Holly brings forth nearly a decade of oral surgery experience. She is well versed in All-on-X cases with immediately loaded prostheses and single implants as well. Prior to working with nSequence, Holly was a Dental Implant Coordinator for many years with experience in chairside support, CT guided implant planning, and liaising between doctor and vender relationships. Holly has additional experience assisting with hospital trauma cases, biopsies, guided surgery both dental implant(s) and orthognathic, sinus lifts and bone augmentations, PRF and rhBMP-2 grafting. She thrives when she assists in the transformation of a person’s smile in a single visit.

 

Alice Sager

Consultant for NDX nSequence

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Alice Sager started her career in the dental industry 35 years ago. She graduated from an accredited program of Dental Laboratory Technology in St Paul, MN, with her primary expertise in Removable Prosthetics. Specializing in the area of Complete Dentures, Alice’s focus has been to work closely with the clinician and staff to provide the most comprehensive treatments. Her purpose is to provide the best one-on-one services for every dentist and each of their patients.

Alice’s background and experiences include: managing and directing large and small dental laboratories, lecturing and training at denture courses across the US and Canada. She owned and operated a private dental laboratory in Boise, ID and has served as a laboratory operations advisor, technical training coach and communication specialist.

 

 

Gene Thomas

Consultant for NDX nSequence

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Gene began his career of over 40 years in the dental industry working with a Prosthodontist in his own lab. He was the General Manager at NDX Dodd for more than 30 years. Gene has lectured to several societies and study groups throughout Delaware, Pennsylvania and Maryland — including the University of Pennsylvania and the Philadelphia Dental Society. During his free time, he enjoys traveling, golf and photography, as well as spending time with his family and their Labradoodle.